Privacy Policy

Effective Date: 18-03-2026

Welcome to FoodRanches.com (“Platform”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Billing Information
  • Account login credentials

1.2 Vendor Information (for sellers)

  • Business Name
  • Business Address
  • GST/Tax Details
  • Bank Account Details
  • KYC Documents

1.3 Transaction Information

  • Order details
  • Payment details (processed via secure third-party gateways)
  • Purchase history

1.4 Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders
  • Manage user accounts
  • Facilitate communication between customers and vendors
  • Provide customer support
  • Improve platform functionality and user experience
  • Send order updates, notifications, and promotional messages
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Sharing of Information

We may share your information with:

3.1 Vendors

To fulfill your orders and provide services.

3.2 Service Providers

  • Payment gateways
  • Delivery partners
  • Cloud hosting providers
  • Analytics tools

3.3 Legal Authorities

When required by law or to protect our legal rights.

We do not sell your personal data to third parties.

4. Payment Information

All payments are processed through secure third-party payment gateways. We do not store your card details on our servers.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Remember login sessions
  • Analyze traffic and usage patterns

You can disable cookies via browser settings, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Access control mechanisms

However, no method of transmission over the internet is 100% secure.

7. User Rights

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your account
  • Opt-out of marketing communications

To exercise these rights, contact us at: info@foodranches.com

8. Vendor Responsibilities

Vendors on FoodRanches.com are responsible for:

  • Maintaining confidentiality of customer data
  • Using customer data only for order fulfillment
  • Complying with applicable data protection laws

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

FoodRanches.com

Email: info@foodranches.com

Phone: +91 94468 89957

Address: Kizhakkathil Jn. Anayara PO 695029
Thiruvananthapuram - 92